1.At a glance
Free review
₦0
No payment
Nothing to refund — it's free.
Single CV pack
₦3,000 ≈ $1.9
7-day refund window
Full refund within 7 days if the pack failed or the output was unusable.
Professional
₦9,900/mo ≈ $6.4
14-day refund window
Full refund of your first month within 14 days. Later months are not refunded.
Recruiter & Coach
₦24,900/mo ≈ $16
14-day refund window
Full refund of your first month within 14 days. Later months are not refunded.
| What you bought | Refund window | Refundable? |
|---|---|---|
| Free review | — | Nothing charged |
| Single CV pack (₦3,000) | 7 days | Yes, in full |
| First month of a monthly plan | 14 days | Yes, in full |
| Later months of a monthly plan | — | No — cancel instead to stop the next charge |
2.Single CV pack
Unlocking one review's three rewritten CVs is a one-off ₦3,000 payment. Ask within 7 days and we'll refund it in full if:
- the CV versions never generated, or generated broken or empty;
- the output clearly doesn't relate to the CV or job you submitted;
- you were charged twice for the same review.
Single CV pack — 7-day window
3.Monthly plans
Professional and Recruiter & Coach come with a 14-day window on your very first month. If it's not for you, tell us within 14 days of that first charge and we'll refund it in full.
After that, plans are billed month to month and each month you've used isn't refundable. Cancel any time to stop the next charge.
First month of a monthly plan — 14-day window
4.How to cancel
- Sign in and open Settings.
- Find your plan and choose Cancel plan.
- Your plan features stay on until the end of the month you've already paid for.
5.What we don't refund
Please read before asking
- You didn't get interviews. The review is honest feedback and rewritten CVs — hiring outcomes are up to employers.
- You disagree with the score or the advice, but the review ran and produced results.
- Months of a plan you already used.
- Requests made long after the window, unless something on our side clearly failed.
6.Examples
- Refunded. You paid on Monday, the three CV versions failed to generate and support couldn't fix it. Full refund.
- Refunded. You subscribed 5 days ago, used it twice, and it isn't what you expected. First month refunded in full.
- Not refunded. You unlocked a pack six weeks ago, downloaded all three CVs, and haven't heard back from employers.
7.How to request a refund
Email billing@cvopteemizer.com with the email on your account, the payment date, and one line about what went wrong. No forms.
Check your refund window
8.How long refunds take
We reply within 2 working days. Approved refunds are sent back through Paystack to the card or account you paid with, and usually land within 5–10 working days depending on your bank. We can't refund to a different account.
Refunds are made in naira for the amount charged; we don't cover exchange-rate differences.
9.Failed and duplicate charges
If a payment shows as failed but money left your account, it's usually an authorisation that reverses itself within a few days. If it doesn't, send us the reference and we'll chase it with Paystack. Duplicate charges are always refunded in full.
10.Questions people ask
Do I lose my reviews if I cancel?
No. Reviews and CV versions you've already unlocked stay in your dashboard.
Can I get a refund and keep the CVs?
When we refund a pack, access to that pack's rewritten versions is removed.
Can I pause a plan instead?
Not yet. Cancel, and subscribe again whenever you're job hunting.
Is the free review really free?
Yes — no card needed. You only pay when you want the three rewritten versions.
Anything unclear? Write to billing@cvopteemizer.com and a person will answer.
CVOpteemizer — Sit back. Get hired. · Last updated 12 September 2026